OKW Terms & Conditions — Your Rights and Responsibilities

1 Introduction & Eligibility

By using the OKW website or mobile app (operated by OKW Gaming Limited, referred to hereinafter as "OKW", "we", or "the Platform"), you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

To use OKW's services, you must:

• At least 18 years of age must be;
• The platform must be used voluntarily and at your own discretion;
• Online gaming must be legally permitted in your jurisdiction;
• You must fully agree to these terms and conditions.

OKW operates under an international gaming licence and complies with all directives from the relevant regulatory authority. These Terms & Conditions represent the most recent version — all previous versions are considered null and void.

2 Account Registration & Management

You must provide accurate and complete information when registering with OKW. Accounts created with false information may be cancelled at any time and balances may be forfeited.

Account Registration Terms:

• Each individual may only One Account you may open one. If multiple accounts are found under the same person, all of them will be closed.
• Only one OKW account may be created per mobile number, bank account, or payment method.
• The name and date of birth provided at registration must match your government-issued ID.
• Keeping your account password secure is your responsibility. OKW will never ask for your password by phone or email.
• Transferring or selling your account is strictly prohibited.

OKW may request a national ID, passport, or other documents at any time for KYC (Know Your Customer) verification. Failure to provide the required documents may result in a temporary account suspension.

3 Age Verification & Minor Protection

OKW is firmly committed to protecting minors. No one under the age of 18 is permitted to use OKW — this is not just a policy, it is a core principle.

• Your date of birth is verified at the time of registration.
• OKW may request age verification documents in cases of suspected underage use.
• If a minor is identified, the account will be closed and all deposited funds will be returned.
• Parents and guardians are advised to use parental control software to prevent minors from accessing OKW.

4 Deposit & Withdrawal Policy

The following rules apply to all deposits and withdrawals on OKW:

Deposit:

• Minimum deposit amounts vary by payment method — check the app or website for details.
• Only payment methods registered in your own name are permitted. Deposits from another person's account are strictly prohibited.
• Deposits are typically credited to your account instantly.

Withdrawal:

• KYC verification must be completed before any withdrawal can be processed.
• Funds will only be returned via the same method used to make the original deposit.
• Mobile banking withdrawals are typically processed within 15 minutes to 24 hours.
• Wagering requirements must be met before bonus funds can be withdrawn.
• OKW reserves the right to place a hold on withdrawals involving unusual transactions until an investigation is completed.

5 Bonus & Promotion Terms and Conditions

OKW regularly offers bonuses and promotions. Each bonus offer has its own specific terms, but certain general rules apply to all bonuses:

• Welcome Bonus Available to new members only, and can be claimed once with the first deposit.
• Each bonus has its own Wagering Requirements (wagering requirement) applies — bonus funds can only be withdrawn after wagering them the specified number of times.
• Wagering requirements must be met within the specified period after receiving a bonus, or the bonus will expire.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• If bonus abuse is detected, the bonus will be cancelled and the account will be suspended.

The full terms for each promotion can be found on the Latest Promotions page. If you have any questions, contact support before claiming a bonus.

6 Betting Rules

The following rules apply when placing bets on OKW:

• Once a bet is confirmed, it cannot be changed or cancelled, however Cash Out Available when the option is active.
• If an event is cancelled, the stake will be refunded.
• If incorrect odds are displayed due to a technical error, OKW reserves the right to void the affected bets.
• In cases of match-fixing or irregular results, OKW reserves the right to investigate and void all related bets.
• If you lose connection during live betting, any bets already confirmed will remain valid.

7 Prohibited Activities

The following activities are strictly prohibited on the OKW platform:

• Creating multiple accounts or using another person's account.
• Abusing or manipulating the bonus system.
• Placing bets using automated bots or software.
• Attempting to hack an account or carry out a cyberattack.
• Money laundering or transactions involving illegal funds.
• Match fixing or placing bets using insider information.
• Threatening, harassing, or deceiving other users.
• Attempting to exploit vulnerabilities in the OKW system for personal gain.

Involvement in any of these prohibited activities will result in permanent account closure, balance forfeiture, and legal action where applicable.

8 Account Suspension & Closure

OKW may temporarily or permanently close an account under the following circumstances:

• If evidence of a terms violation is found.
• Failure to cooperate with KYC verification.
• If an account has been inactive for an extended period (more than 12 months).
• If a security risk or suspicious activity is detected.
• Upon requesting self-exclusion.

You may also request to close your account at any time. Any valid balance, excluding bonuses, will be returned.

9 Limitation of Liability

OKW is not liable for the following:

• Any issues arising from loss of internet connectivity.
• Loss or damage resulting from a fault in your device or software.
• Delays or errors caused by third-party payment providers.
• Any loss resulting from sharing your account credentials with others.

OKW always strives to deliver the highest quality service; however, service may be temporarily disrupted due to technical maintenance or unforeseen circumstances.

10 Privacy & Data Protection

OKW takes the protection of your personal data seriously. Our full Privacy Policy Privacy Policy available on the page.

• Your information is used solely for service delivery, KYC verification, and legal compliance.
• To opt out of marketing communications, please notify our support team.
• You have the right to request access to or deletion of your personal data.

11 Right to Amend Terms

OKW reserves the right to update these terms and conditions at any time. When changes are made:

• The update date will be noted on the website.
• You will be notified of significant changes via email or app notification.
• Continued use of the service after any changes constitutes your acceptance of the updated terms.

12 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact the OKW support team:

• Email: support@okw-jit.com
• Live Chat: Via website or app, 24/7
• Language: Support available in Bengali and English

An initial response will be provided within 48 hours of receiving your complaint. Complex cases may take 5–7 business days to resolve.

You also have the right to file a complaint with OKW's licensing authority. Contact support for more details.