OKW FAQ — All Your Questions Answered in One Place

Signing up on OKW takes just 2–3 minutes. Simply enter your name, mobile number, email, and password to create your account. KYC verification is required before your first deposit.

KYC (Know Your Customer) is the identity verification process. You'll need to upload your NID or passport when making a withdrawal. This keeps your account secure and helps prevent fraud.

No. Per okw policy, only one account is permitted per person. If multiple accounts are found, all of them will be suspended and any associated bonuses and winnings will be forfeited.

Your username cannot be changed once set. However, if you need to update your email address, contact us via live chat or at support@okw-jit.com. Changes will be made after identity verification.

To close your account, send an email to support@okw-jit.com. Make sure your balance is zero before submitting the request. Account closure typically takes 1–3 business days.

After logging in, click the "Deposit" button on your dashboard. Choose your preferred payment method (Mobile Pay, Nagad, Rocket, or bank transfer), enter the amount, and follow the instructions. Your balance is typically updated within 5–15 minutes.

The minimum deposit at OKW is ৳500 BDT. This amount can be sent easily via Mobile Pay, Nagad, or Rocket. The maximum single deposit limit varies depending on your account level.

Your balance is usually credited within 15 minutes. If it hasn't appeared, take a screenshot of the transaction and send it via live chat or to support@okw-jit.com. Our team will verify and credit it promptly.

OKW does not charge any fees on deposits. However, your mobile banking provider (Mobile Pay, Nagad, etc.) may apply their own transaction fees in accordance with their policies.

Withdrawal requests are typically processed within 1–3 business days. Completing KYC verification and meeting bonus requirements will help get your request approved faster.

The minimum withdrawal amount is ৳500 BDT. Your account must have completed KYC verification before you can withdraw. If not yet verified, please upload your NID or passport first.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your deposit and withdrawal method, or suspicious activity on your account. Contact support for more details.

You can submit up to 3 withdrawal requests per day. VIP members are eligible for higher limits and larger amounts. Joining the loyalty program unlocks even more benefits.

Once you complete registration and make your first deposit, a welcome bonus will be automatically credited to your account. To find out the bonus amount and terms, Latest Promotions Visit the page.

A wagering requirement is the number of times you must bet with your bonus before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 BDT bonus means you need to place ৳10,000 BDT in bets before withdrawing.

Yes, every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements aren't met within that time, the bonus will be forfeited. Always read the terms and conditions for each offer carefully.

When a friend registers using your referral link and makes their first deposit, you'll receive a referral bonus. For full terms and conditions, Latest Promotions Visit the page.

You can bet on 50+ sports including cricket, football, tennis, badminton, basketball, and volleyball. Popular Bangladeshi leagues and international tournaments are all covered. Sports Events Visit the page.

Live betting lets you place wagers in real time while a match is in progress. Odds shift constantly based on how the game unfolds, making it a popular choice among bettors who enjoy fast, in-the-moment decisions.

Yes, if a match is cancelled or abandoned, your stake is generally refunded in full. However, specific rules may apply in certain cases. For more details, Terms & Conditions read here.

Yes, OKW supports single, double, treble, and accumulator (multi) bets. Adding multiple matches to a single bet multiplies the odds, which can significantly increase your potential winnings.

Yes, OKW uses SSL encryption. Your personal information and financial transactions are fully protected. We never sell your data to third parties. For more details, Privacy Policy read here.

After logging in, go to Profile Settings and enable 2FA under the "Security" section. An OTP will be sent to your mobile each time you log in. Keeping this enabled significantly improves your account security.

Change your password immediately and notify us at support@okw-jit.com. Our security team will investigate and take the necessary action. Never share your password in response to a suspicious email or phone call.

OKW takes responsible gaming seriously. You can set daily/weekly deposit limits, betting limits, or self-exclusion directly from your profile settings. To learn more, Responsible Play Visit the page.